COVID-19 Updates

To our wonderful community,

We are excited to announce the re-opening of our three retail locations! We have been planning for this day since our store closures in March. With our new protocols meeting or exceeding the British Columbia and Alberta health and safety guidelines, we now have new safety and cleaning plans in place to welcome you, our favourite people, back to our shops.

It will be a new experience for you, so here’s what to expect: 

Low capacity- the capacity of each location will be posted at the front entrance. Once capacity is reached, you will be asked to wait outside the closed door until customers leave and allow room for you to enter.

A request to stay home if you have any symptoms of Covid-19

Hand sanitizer – there will be a sanitizer station at the entrance of each store and hand sanitizer available throughout the stores for additional use. We recommend using hand sanitizer in store to reduce the risk of COVID-19.

Our team members will be wearing face masks. They can social distance when they are alone in the store so please do not take offence when they put their masks on when you come into the store. It is a small step that we can take to minimize the risk when social distancing is difficult to achieve while showing you our jewellery or products.

Increased scheduled and enhanced cleaning and disinfecting procedures for all shared surfaces in the store

Markers on the floor as guidelines for movement through the store. These are guidelines only and the many display cases allow for social distancing in most areas of the store.

Plexiglas near the checkout areas to allow for a safer checkout experience. Consider cashless payment with credit or debit cards to further reduce contact.

Cash drawer, debit terminal, and other surfaces cleaned after every use.

Disinfected shopping trays for your shopping pleasure

Gloves for use in store for shopping.

A warm, "Hello!" to welcome you back.


If you prefer to shop online, we still have team members ready to assist you with a digital personal shopping experience. Whether you saw something in our physical store locations, are or just looking for a way to pass the time, please reach out to us for a hands-on digital shopping experience. We are continuing to expand our product selection online and our team is ready to fulfill your orders and get them on their way to you quickly.

For additional assistance, please email for all the help you could ever need. General inquiries about our products can also be sent to this email address.

We will continue to post any updates about our individual store locations at the bottom of this notice.

Thank you for your understanding and patience during this tumultuous time. As a small family-owned business we really appreciate your continued support. Please stay safe and healthy out there!

Kind regards,

The Rocks and Gems Canada Team


Current Store Hours: Last Updated September 19 2020

Banff Locations

Rocks and Gems Canada: 

 Open Daily 9:30 am to 10 pm


Rock Paper Silver: 

Monday to Friday: 10 am to 9 pm

Saturday & Sunday: 9:30 am to 9 pm


Whistler Location

Rocks and Gems Canada: 

Open Daily 9 am to 9 pm  


Free Shipping Rules and Regulations:

Free shipping to Canada and the USA is offered for most orders over $75 for a limited time. The end date for this offer is TBD.

Eligible orders will have Free Shipping appear as an option at check-out.



Custom orders or orders that are a result of email inquiries, or any other order that requires additional assistance.


Specific products that contain the following disclaimer, or a similar disclaimer, in the item's description:

Email: for more information, pictures and shipping costs on this piece.


**If you are interested in purchasing this fossil, please email: for more information, pictures and shipping costs on this piece.

or any other item that will direct you to inquire for a shipping cost, quote or estimate.


Thank you for your understanding. If you have any questions please email us at


Older versions of this page can be found here.