Cancellations: We can accept order cancellations, but only prior to your order being shipped. Please request a cancellation immediately, as we try to fulfill all orders within 24 hours of purchase. Once your order has shipped, we cannot cancel it, or make any changes to it. Once an item has been shipped, the shipping costs will not be refunded.
Returns or Exchanges: We understand that you may change your mind, we therefore allow you to shop with confidence knowing you can exchange or return an item within 30 days of delivery. Please note that any shipping costs to return or exchange an item will be covered by you the customer.
Earrings are excluded from our refund policy; due to hygiene reasons we do not accept returns on earrings.
Please note: Our website operates separately from our physical retail stores. All items purchased online are not eligible for return or exchange in our retail stores. If you have an issue with an online purchase, please reach out via email to resolve this.
Damaged Items: In cases of severe damage during the shipping process – we will accept returns with an 100% refund to you on the damaged item. You will be required to provide us with photos of damaged goods within a maximum of 3 days after tracking has confirmed delivery to your location. After we have verified that the damage was caused by shipping, we will provide you with our return shipping address to which you can send the damaged item, and the refund will be issued after we have received and checked the item. Please note that damage claims after the 3 day maximum will not be accepted.