Any item(s) purchased will be shipped within 48 hours from confirmation of the payment, however most orders will be processed within 24 hours of the confirmation of your order.
Canada Post has announced their shipping deadlines for this year. Please follow this link to see the latest dates to send a package this holiday season. Please add 1-2 business days to the dates as Banff is a rural Post Office.
In some cases we may need additional information or corrections for your address. Shipping may be delayed until communication with you has been completed.
We use Canada Post services for shipment to ANY country, so please do not worry if you are far away from Canada – we can ship to you!
According to the postal service, US & Canadian parcels should arrive within 6 business days, international items should arrive within 11 business days after dispatch. Please be aware that these are subject to change and delays can occur outside of our control such as shortages at local postal services, weather conditions, and other unforeseen circumstances. Orders to Australia frequently take longer to arrive, so please be patient if this is your location. If you require a specific arrival date, please reach out to us before placing an order.
While we always select the same shipping method or timeframe that our customers choose at checkout, these “deadlines” are not a guarantee of service. We ask that should you require truly express shipping, you reach out to us prior to placing your order so that we can quote faster shipping with a more reliable carrier.
We ship ALL orders with TRACKED services. You will receive an email with a shipping notification and tracking number so you can look at where your package is at all times.
If you have a suspicion that the package has been lost/ significantly delayed /misplaced during its travel - we suggest that you go to your local post office with your tracking number and ask them to find it for you. This is the fastest and easiest way for you to find more information on the location of your package. To lodge a formal inquiry with Canada Post online, please follow this link. At the bottom of the page, you are able to submit a service ticket with Canada Post for further information regarding your late or lost package.
Once a package has been taken to the post office and/or marked as delivered it is no longer our responsibility to keep track of its whereabouts. We do not offer refunds for stolen or lost mail, you would need to contact Canada Post to assist with this.
It is the buyers responsibility to ensure that the importing and exporting requirements of your country have been met. You are responsible for any customs tax, fees, or charges that might occur, and you can contact your country's customs department prior to ordering to find out what these fees will be.
(Customs charges are essentially a tax imposed by each country's government for the import of goods. Since you are the one who has purchased/ brought in the goods, it is not our responsibility to pay the fee since our company is not a resident of that country. Any claims to hold us accountable for customs fees will be denied immediately. If the buyer refuses the package for any reason, a refund will not be issued.)
If your order is not claimed within the deadline, or if an error in the shipping address that you have input occurs, your package may be returned to us as “Undeliverable.” Please note that we will reach out to you regarding your order after it has returned to our head office. We will not take any action until we hear from you. If the item was marked undeliverable due to an error that was at the fault of the customer, the customer must pay the shipping charges to get their order sent a second time. Undeliverable orders are not eligible to be cancelled, or for any other type of refund or exchange. To ensure your order is using an address that can be recognized by Canada Post as a valid address, please click here.