COVID-19 Past Updates

Update, May 15, 2020:

To our wonderful community,

Thank you for joining us online! In order to minimize the spread of COVID-19 and to best protect our team and our communities, we are re-opening our retail stores effective May 15 in Alberta, and May 16 in British Columbia, with new safety procedures for our team members and customers. Additional updates on what to expect will be uploaded soon.

If you prefer to shop online, we still have team members ready to assist you with a digital personal shopping experience. Whether you saw something in our physical store locations, are or just looking for a way to pass the time, please reach out to us for a hands-on digital shopping experience. It's all the attention of our team members, now available in the comfort of your social isolation.

For additional assistance, please email sales@rocksandgemscanada.com for all the help you could ever need. General inquiries about our products can also be sent to this email address.

We will continue to post any updates about our individual store locations at the bottom of this notice.

Thank you for your understanding and patience during this tumultuous time. Please stay safe and healthy out there!

Kind regards,

The Rocks and Gems Canada Team

 

Current Store Hours: Last Updated May 21, 2020

Banff: Effective May 22, 2020

 

Rocks and Gems Canada: 

Monday to Thursday: Open 11am - 7pm 

Friday & Saturday: Open 11 am - 9 pm 

Sunday: Open 11 am - 8 pm 

 

Rock Paper Silver: 

Monday to Thursday: Open 11am - 7pm 

Friday & Saturday: Open 11 am - 9 pm 

Sunday: Open 11 am - 8 pm 

 

 

 

Whistler: Effective May 16, 2020

Rocks and Gems Canada: Open

Sunday-Friday: 10:45 am - 6:45 pm 

Saturday: 10am - 7pm daily

 

Free Shipping Rules and Regulations:

Free shipping to Canada and the USA is offered for most orders over $75 for a limited time. The end date for this offer is TBD.

Eligible orders will have Free Shipping appear as an option at check-out.

 

Exceptions:

Custom orders or orders that are a result of email inquiries, or any other order that requires additional assistance.

 

Specific products that contain the following disclaimer, or a similar disclaimer, in the item's description:

Email: sales@rocksandgemscanada.com for more information, pictures and shipping costs on this piece.

or:

**If you are interested in purchasing this fossil, please email: sales@rocksandgemscanada.com for more information, pictures and shipping costs on this piece.

or any other item that will direct you to inquire for a shipping cost, quote or estimate.

 

Thank you for your understanding. If you have any questions please email us at sales@rocksandgemscanada.com.

 

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