I start to by saying I visited your shop in August 2023 and I bought 2 Amethyst beaded bracelets and an Amethyst ring. The price for Amethyst 9mm was around $30. On your website I bought Amethyst beaded bracelet 6mm for $35 and not with the same quality. The quality of tread is low as one of them teared already. Also Green aventurine beaded bracelet is too tight to the point that stop blood circulation while the other beaded bracelets I bought with the same size of 6mm are ok. I’m extremely disappointed in your pricing and quality of your bracelets.
Hey there,
Thanks for taking the time to leave us feedback! We are saddened to hear you are disappointed with your recent purchase. We hand-select the highest quality items for our website which is often reflected in higher prices online. It is very likely the bracelet in store was a lower grade of Chevron Amethyst. The 6mm bracelet you purchased online is a deep purple which supports the quality of the Chevron Amethyst. If the string has begun to fray we can help correct this for you and find you a replacement. Please send a photo of the damaged bracelet to sales@rocksandgemscanada.com and we can get that sorted for you as soon as possible.
As mentioned we do select different items for the website, this also applies to the size of bracelets we select. We try and ensure they have the same inner circumference and we will list the dimensions on the website for each bracelet as this does vary between stones. It's very likely that the bracelets you purchased and tried on in store are a different size. They may have the same size 6mm beads, however the inner circumference will vary. When looking at the dimensions of the bracelets, we can see the Amethyst is listed as 6.6 Inches and the Aventurine as 6.25 Inches, therefore you should expect a slight difference in how they fit. We do offer returns within 30-days of delivery, if you would like to return these items please reach out to the email above and our friendly team will start the process for you.
Let us know if we can assist you further and we will gladly assist!
Rocks and Gems
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