Reviews

We pride ourselves on quality products, exceptional customer service and fast shipping. But don't just take our word for it, hear from our happy customers instead.

Based on 223 reviews
98%
(218)
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(4)
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(1)
Bracelet

Beautiful

Carnelian Agate Beaded Bracelet

S
Green Aventurine Beaded Bracelet
Seyedmahmoodreza Razavi
Green Aventurine Beaded Bracelet

I start to by saying I visited your shop in August 2023 and I bought 2 Amethyst beaded bracelets and an Amethyst ring. The price for Amethyst 9mm was around $30. On your website I bought Amethyst beaded bracelet 6mm for $35 and not with the same quality. The quality of tread is low as one of them teared already. Also Green aventurine beaded bracelet is too tight to the point that stop blood circulation while the other beaded bracelets I bought with the same size of 6mm are ok. I’m extremely disappointed in your pricing and quality of your bracelets.

Hey there,

Thanks for taking the time to leave us feedback! We are saddened to hear you are disappointed with your recent purchase. We hand-select the highest quality items for our website which is often reflected in higher prices online. It is very likely the bracelet in store was a lower grade of Chevron Amethyst. The 6mm bracelet you purchased online is a deep purple which supports the quality of the Chevron Amethyst. If the string has begun to fray we can help correct this for you and find you a replacement. Please send a photo of the damaged bracelet to sales@rocksandgemscanada.com and we can get that sorted for you as soon as possible.
As mentioned we do select different items for the website, this also applies to the size of bracelets we select. We try and ensure they have the same inner circumference and we will list the dimensions on the website for each bracelet as this does vary between stones. It's very likely that the bracelets you purchased and tried on in store are a different size. They may have the same size 6mm beads, however the inner circumference will vary. When looking at the dimensions of the bracelets, we can see the Amethyst is listed as 6.6 Inches and the Aventurine as 6.25 Inches, therefore you should expect a slight difference in how they fit. We do offer returns within 30-days of delivery, if you would like to return these items please reach out to the email above and our friendly team will start the process for you.

Let us know if we can assist you further and we will gladly assist!

Rocks and Gems

Exactly as expected

Pictures reflected exactly what I received and expected to receive

Purple Agate

Simple, bright colour

Bracelet

Beautiful and love it

C
Mixed Amber Pendant
Charlotte Smearer
I LOVE IT

- from the birthday girl

Lovely

This rainbow moonstone ring is above my expectations, thank you it is lovely!

Beautiful

Love it

Beautiful rock

Beautiful, a little expensive considering size

A
Plastic Display Box
Amazon User
Amazing Display Frame

I got an amazing shark tooth as a gift for my son from Rocks and Gems. Along with the tooth was this awesome easy-to-put-together plastic frame that is spectacular to look at!! The customer service I received from Josh was a true 10/10. Thank you, thank you…can’t wait to make my next purchase shortly😊

Web Jasper Beaded Bracelet

Beautiful bracelet excellent quality love my bracelet!

Many thanks.

He simply loved the necklace. The chain matches perfectly like you thought. Thank you for the recommendation. So nice to have the option to buy a matching chain at the same time.

Nice piece of ammolite

Happy with this piece, even though not as vibrant as shown from picture.

Beautiful Earrings

These uncut aquamarines really lead to a great look for the earrings, with the gems always catching the light at a different angle.

C
Worry Stone - Rose Quartz
Charlene Sweetnam

Worry Stone was a gift for my sister. She loved it.

amazing quality

i bought a moonstone necklace for my mom and she absolutely loves it! never takes it off

Amazing service and value

Such a beautiful and unique ring at an amazing price! Fast delivery and great packaging as usual. I would 100% recommend!

Blue Gold Tiger Eye Heart

I have ordered many items from this store and, as usual, it is beautiful and exactly as the picture online. Wonderful color and the heart shape is smooth and perfect, no cracks or rough edges.

Love the bracelets

Thank you for the beautiful bracelets.

A
Amethyst Necklace
Amarjot Kaur

Very good quality

New Jade Touch Stone at $25 Each

Beautiful bracelet , thank you for all your beautiful products