Cancellations: We can accept order cancellations, but only prior to your order being shipped. Please request a cancellation immediately, as we try to fulfill all orders within 24 hours of purchase. Once your order has shipped, we cannot cancel it, or make any changes to it.
Returns or Exchanges: Currently, we do not accept any returns or exchanges, but please reach out if there is any problem with your order.
We do not accept returns or exchanges after the item(s) have been shipped. If you wish to cancel or edit an order, please contact us via email immediately, as no changes can be made once your order is out for delivery.
***In cases of severe damage during the shipping process – we will accept returns with an 100% refund to you on the damaged item: you will be required to provide us with photos of damaged goods within a maximum of 3 days after tracking has confirmed delivery to your location. After we have verified that the damage was caused by shipping, we will provide you with our return shipping address to which you can send the damaged item, and the refund will be issued after we have received and checked the item. Please note that damage claims after the 3 day maximum will not be accepted. Refunds will not include any shipping costs that are paid by the customer.