Beautiful quality
All of the bracelets we bought are top quality and look fantastic. Very pleased with the quality and workmanship of the bracelets. We will definitely be looking for more.
I start to by saying I visited your shop in August 2023 and I bought 2 Amethyst beaded bracelets and an Amethyst ring. The price for Amethyst 9mm was around $30. On your website I bought Amethyst beaded bracelet 6mm for $35 and not with the same quality. The quality of tread is low as one of them teared already. Also Green aventurine beaded bracelet is too tight to the point that stop blood circulation while the other beaded bracelets I bought with the same size of 6mm are ok. I’m extremely disappointed in your pricing and quality of your bracelets.
Hey there,
Thanks for taking the time to leave us feedback! We are saddened to hear you are disappointed with your recent purchase. We hand-select the highest quality items for our website which is often reflected in higher prices online. It is very likely the bracelet in store was a lower grade of Chevron Amethyst. The 6mm bracelet you purchased online is a deep purple which supports the quality of the Chevron Amethyst. If the string has begun to fray we can help correct this for you and find you a replacement. Please send a photo of the damaged bracelet to sales@rocksandgemscanada.com and we can get that sorted for you as soon as possible.
As mentioned we do select different items for the website, this also applies to the size of bracelets we select. We try and ensure they have the same inner circumference and we will list the dimensions on the website for each bracelet as this does vary between stones. It's very likely that the bracelets you purchased and tried on in store are a different size. They may have the same size 6mm beads, however the inner circumference will vary. When looking at the dimensions of the bracelets, we can see the Amethyst is listed as 6.6 Inches and the Aventurine as 6.25 Inches, therefore you should expect a slight difference in how they fit. We do offer returns within 30-days of delivery, if you would like to return these items please reach out to the email above and our friendly team will start the process for you.
Let us know if we can assist you further and we will gladly assist!
Rocks and Gems
Ordered two new bracelets and was not disappointed.
The quality is amazing and they were as described.
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Let customers speak for us
from 682 reviewsRocks and Gems were great to deal with. While in the store, they were friendly and helpful. About a month after the purchase, my daughters rim had a stone fall out. Things happen, I get that. But Rocks and Gems stepped up, took care of everything and had a new ring to my daughter in about 2 weeks. It was great customer service. Thank you everyone!!
bracelet has the perfect amount of elastic to go around my wrist beads are nicely shaped
Excellent quality and work.
The shipping was very fast, item was packaged well and at an excellent price
The packaging looks great. The delivery was on schedule. Happy with the value and it matches the pink opal also in the same order.
The packaging looks great. The delivery was on schedule. Happy to find an opal of this kind.
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This was my first time purchasing, all the rings I ordered are beautifully made, but this fire opal is my favorite so far!
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Such an adorable little pendant. Im so pleased with the quality and craftsmanship. This isnt my first or last purchase from this store. Will always be a faithful customer. The owner goes above and beyond my expectations. Thank you again.
Had a really awesome experience with Rocks and Gems Canada.
I had a bunch of questions about a Sericho meteorite pendant and Karly was super patient and helpful the whole time. Explained everything really clearly and didn’t rush me at all.
Even after my order shipped, she still took the time to give honest advice, which I really appreciated.
The pendant showed up and I love it — honestly even more now that I understand it better.
Great people, great service. Would definitely buy again 👍
Beautiful specium for my growing collection. Will buy from Rocks and Gems Canada again. Great cutomer service. This was my second purchase from them. Delivery was great also!